Voice of Customer analytics
Analyze customer feedback (NPS, reviews, tickets, social media) to extract actionable insights.
+15%
NPS improvement
The problem
No reliable steering on voice of Customer analytics.
The current process is manual or inconsistent.
Decisions come too late due to weak signals.
Customer satisfaction is uneven and costly.
Prerequisites: required data & tools
Required data
- NPS
- avis en ligne
- tickets
- verbatims
- social media
Compatible tools
- Qualtrics
- Medallia
- custom NLP pipeline
Not sure you have the data? Our Maturity Auditor can assess your situation in two weeks.
Explore the Maturity Auditor →What we implement in 3-6 months
In 3-6 months: Analyze customer feedback (NPS, reviews, tickets, social media) to extract actionable insights. with measured impact on NPS improvement.
Weeks 1-2
Diagnosis
Weeks 3-6
Build
Week 7+
Delivery
Concrete deliverables
Business framing and decision rules for voice of Customer analytics
Operational engine for voice of Customer analytics
Steering dashboard with alerts
Action playbook and governance
Expert insight
Turns unstructured feedback into product/service roadmap. Strategic impact.
— Datasive, expertise terrain
Tech maturity
High
Mature solutions, fast deployment
Medium
Maturing tech, requires customization
Emerging
Cutting-edge innovation, R&D approach
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First step: a 30-minute call to understand your context.