Customer service chatbot
AI assistant to handle level-1 customer requests (FAQ, order tracking, basic support) 24/7.
40%
L1 tickets automated
The problem
No reliable steering on customer service chatbot.
The current process is manual or inconsistent.
Decisions come too late due to weak signals.
Customer satisfaction is uneven and costly.
Prerequisites: required data & tools
Required data
- Knowledge base
- Tickets history
- FAQ
Compatible tools
- Intercom
- Zendesk AI
- Ada
- custom RAG + LLM
Not sure you have the data? Our Maturity Auditor can assess your situation in two weeks.
Explore the Maturity Auditor →What we implement in 3-6 months
In 3-6 months: AI assistant to handle level-1 customer requests (FAQ, order tracking, basic support) 24/7. with measured impact on L1 tickets automated.
Weeks 1-2
Diagnosis
Weeks 3-6
Build
Week 7+
Delivery
Concrete deliverables
Business framing and decision rules for customer service chatbot
Operational engine for customer service chatbot
Steering dashboard with alerts
Action playbook and governance
Expert insight
Automatically resolves 30–50% of L1 tickets. Fast ROI if volume is sufficient.
— Datasive, expertise terrain
Tech maturity
High
Mature solutions, fast deployment
Medium
Maturing tech, requires customization
Emerging
Cutting-edge innovation, R&D approach
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Pick the fastest path to move this use case forward.
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