Ticket sentiment & categorization
Automatically classify support tickets by topic, urgency, and sentiment for better routing.
-30%
response time reduction
The problem
No reliable steering on ticket sentiment & categorization.
The current process is manual or inconsistent.
Decisions come too late due to weak signals.
Customer satisfaction is uneven and costly.
Prerequisites: required data & tools
Required data
- Support tickets
- avis customers
- emails
Compatible tools
- MonkeyLearn
- AWS Comprehend
- custom NLP
Not sure you have the data? Our Maturity Auditor can assess your situation in two weeks.
Explore the Maturity Auditor →What we implement in 1-3 months
In 1-3 months: Automatically classify support tickets by topic, urgency, and sentiment for better routing. with measured impact on response time reduction.
Weeks 1-2
Diagnosis
Weeks 3-6
Build
Week 7+
Delivery
Concrete deliverables
Business framing and decision rules for ticket sentiment & categorization
Operational engine for ticket sentiment & categorization
Steering dashboard with alerts
Action playbook and governance
Expert insight
Quick win. Improves response time and routing. Easy to implement.
— Datasive, expertise terrain
Tech maturity
High
Mature solutions, fast deployment
Medium
Maturing tech, requires customization
Emerging
Cutting-edge innovation, R&D approach
Powered by specialized agents
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